Support
We're here to help
Reach the team building Hygieia — for account issues, something that isn't working, or a question about how the app works.
Please don't include patient information in your message
Email is not a channel covered by our Business Associate Agreements. When you write to us, describe the problem without patient names, dates of birth, medical record numbers, or note text — for example, “the note for my 2pm encounter yesterday failed to generate” rather than including the patient's name or details.
How to reach us
Email support@hygieiamed.ai and a person will read it. Hygieia is built and operated by Saar Inc.
What to include in your message
- Which platform you were using — iPhone, iPad, or the web app
- What you were doing when it happened, and what you expected to happen instead
- Roughly when it happened (date and time), so we can find it in our logs
Common questions
I can't sign in, or I never got a verification email
Check your spam or promotions folder first — verification and password-reset emails come from send.hygieiamed.ai. From the sign-in screen you can request a new verification email or a password reset at any time. If neither arrives after a few minutes, email us and let us know which one you're missing.
A note failed to generate — what do I do?
Open the encounter and use the Retry button on the note. Generation retries automatically once for transient issues, and a manual retry re-sends the same transcript without re-recording. If it keeps failing after a retry, email us with roughly when it happened and which platform you were on.
How do I delete my account and its data?
Account deletion is self-serve and available in-app — open Settings and choose Delete account. It removes your account data from our servers and wipes the encrypted database on your device. You don't need to contact us to do this, but we're glad to help if you run into trouble.
Does Hygieia work without an internet connection?
Yes — capture is offline-first. You can record or type an encounter with no signal, and it syncs and processes automatically the next time your device reconnects.
Deleting your account: open the app, go to Settings, and choose Delete account. It's available any time, in-app, without contacting us.
See our Privacy Policy and Terms of Service for more.